Job at a glance
Looking for a customer service role with no weekend shifts, real career progression and a supportive team? If you're an experienced Contact Centre or Customer Service professional who enjoys solving problems, helping customers and taking ownership, we'd love to hear from you. At Energy Assets, our Contact Centre is different. We help customers by coordinating essential energy services, ensuring every interaction is handled professionally, efficiently and with care.
You'll join a friendly, supportive team where your contribution is recognised and where there are genuine opportunities to build a long-term career. What you'll be doing As one of the first points of contact for our customers, you'll play a key role in delivering an exceptional customer experience by: Handling inbound and outbound customer calls professionally and confidently. Taking ownership of customer enquiries and seeing them through to resolution wherever possible.
Scheduling appointments and coordinating engineers' diaries to maximise efficiency. Liaising with customers, engineers and internal teams to ensure work is completed safely and on time. Preparing customer documentation, accurately and efficiently. Keeping customers informed throughout their journey with clear, proactive communication. Escalating issues where appropriate and working collaboratively to find solutions.