Job at a glance
Generate tenders and quotations and ensure an efficient turnaround time. Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum. Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner. Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints. Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way. Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders. Support and assist with other internal Trade & Installer functions. Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.
Candidates will ideally be educated to 'A' level standard or equivalent with grades A to C in Maths and English. A working knowledge of Microsoft Office is essential. A good working knowledge of SAP will be beneficial. The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role.
Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.