Job at a glance
What is my role? Coordination and organisation of the daily workshop operations with efficient capacity and resource planning Comprehensive advice and support for our customers regarding all service and repair services for vehicles Preparation of cost estimates, workshop orders and customer invoices Active participation in the development of customer-oriented service offers and innovative services Building and maintaining long-term customer relationships through professional, friendly communication and excellent service Support with warranty processing and its monitoring Monitoring work progress and ensuring quality standards Professional handling and resolution of customer complaints Supporting the sales team in sales-promoting activities What do I need to be successful?
Completed apprenticeship as an automotive mechatronics technician EFZ Further training as a customer service advisor with a federal diploma or certificate At least 5 years of professional experience as a customer service advisor High sense of responsibility and reliability Customer-oriented work attitude with high commitment and excellent manners Teamwork skills, resilience, flexibility as well as forward-looking and networked thinking Very good German skills in spoken and written form at a negotiation-secure level, additional foreign languages are an advantage Very good MS Office and IT skills Driving licence category B What are my benefits?
Modern and attractively designed workplace in a dynamic working environment Generous holiday entitlement with 5 weeks per year Discounted employee conditions when purchasing new vehicles as well as for spare parts and services Free parking directly at the workplace Varied and exciting field of activity with a high degree of personal responsibility and independent work What distinguishes the company?
Our client is an established car dealership with a long-standing tradition in the region. The company combines competence, quality and customer proximity and offers comprehensive services around the sale, service and repair of vehicles. Languages German: C2 - native level French: an advantage Italian: an advantage English: an advantage Workplace Aarau Vacancy number VA-8MR-KPT