Customer Service Agent - Back office Support

Skills & Competencies Excellent verbal communication and active listening skills. Ability to explain billing and invoice details clearly and confidently. Strong problem-solving and conflict-resolution skills. High attention to detail and accuracy in handling financial queries. Customer-first mindset with empathy and patience. Ability to remain professional in sensitive or high-pressure interactions.

Qualifications & Experience Previous experience in a contact center or customer service environment (Must have billing/medical billing experience preferred). Minimum Grade 12 / equivalent qualification. Exposure to billing, invoicing, or financial processes advantageous. Confident system navigation and call-handling skills.