Customer Service Specialist (E-commerce)

Customer Service Specialist (E-Commerce)Location: Minneapolis, MN Schedule: Sunday-Thursday, 8:00 AM-5:00 PM Pay: $21.63/hour Duration: Contract assignment through February with potential for extension based on business needsAbout the OpportunityWe are seeking a Customer Service Specialist to join a growing e-commerce team supporting customers across the United States. This role is ideal for someone who enjoys helping customers, solving problems, and delivering a positive customer experience through phone, email, and chat interactions.The office offers a collaborative team environment, modern workspace, paid parking, and a pet-friendly atmosphere.ResponsibilitiesRespond to customer inquiries via email, chat, and phoneProvide order status updates and assist customers with purchasesAnswer product and website-related questionsResolve customer concerns and complaints with professionalism and empathyTrack shipments and communicate with shipping carriersProcess returns, issue refunds, and provide shipping labelsDocument customer interactions and resolutions within company systemsCollaborate with team members to identify trends and process improvementsSupport additional customer service and administrative tasks as neededQualificationsPrevious business-to-consumer (B2C) customer service experience requiredE-commerce customer service experience preferredExperience with ticketing platforms such as Zendesk is a plusStrong written and verbal communication skillsExcellent problem-solving and customer service abilitiesAbility to work independently and as part of a teamComfortable learning and communicating product informationComfortable working in a pet-friendly office environmentWhat We OfferCompetitive pay at $21.63/hourPaid parkingModern office environment in MinneapolisOpportunity to gain experience with a growing e-commerce operationPotential for assignment extension or future long-term opportunities based on business needsInterested candidates should have strong attendance, a customer-focused mindset, and the ability to commit to the duration of the assignment.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.