Job at a glance
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC is today a provider of exclusive products such as watches, jewelry, writing instruments, and fine leather goods, reflecting high standards of culture, quality, design, tradition, and master craftsmanship. With more than 25 subsidiaries and over 600 boutiques, MONTBLANC has a global presence. As Client Relations Centre Ambassador you are the central point of contact for all Montblanc clients in EMEA countries (Europe, Middle East and Africa).
Clients can be private persons or companies, internal boutiques or wholesalers as well as various departments within Montblanc such as our Technical Service Team and logistics partners. Ihre Aufgaben Advising End clients and Business clients in Europe on Sales done through our Online Boutique and on After Sales topics Liaising with clients by Phone, E-mail and Chat in the respective languages: German und English Recognizing and strengthening customers’ interest in purchasing, converting it into phone orders and support them by phone entering online orders.
Independent handling of customer requests for repair status, price, product and technical explanations, liaise with the Customer Service department. Generating additional sales (via cross-selling and up-selling ) and increasing the average basket by building a relationship with our customers, storytelling, and being a product expert. Accurate entry and maintenance of client data in the internal systems.
Handling of complaints via phone, email or chat • Ensuring a follow up on requests related to Sales delivery times or Service repair times. Erfahrungen Very good verbal and written communication in the combination of languages as mentioned above (written and spuken C1/C2) Hospitality and/or retail sales and service experience in luxury Positive attitude and ability to be empathetic. Strong service focus and sales drive ( sale experience / contact with customers is an advantage) Flexibility and strong resilience required Passion and dedication to represent Montblanc as a brand Ambassador Willingness to work occasional Saturdays, Bank and Bridging days Das bieten wir Ihnen Attractive remuneration based on the BAP/DGB collective agreement for temporary employment.
Reliable and punctual payment, with the option of monthly advance payments. Comprehensive social benefits, including Christmas and holiday bonuses. Up to 30 days of annual leave.