Job at a glance
Due to our continued growth we have an exciting opportunity to join our friendly team based in Norwich. Job Objective To lead and manage a team to achieve the highest possible customer service standards in line with our Customer Service Policy., Maximise team performance through proactive management and organisation Evaluate and react to customer service issues over the phone and via emails and resolve in line with company policy Ensure planning, pricing and quotations are accurate, well presented, submitted on time and include pricing criteria and T&Cs Ensure that best value is obtained in all areas of the business and that savings are made wherever possible Ensure all RFS procedures are followed efficiently Ensure every customer has current information packs and all other relevant Designer Contracts literature Other areas of responsibilities include: Ensuring effective communication across the business and our customers Monitoring and managing the performance of staff Ensuring that the team always give excellent service Ensuring that the team is fully compliant with Company procedures Coaching, developing, motivating and training staff Recruiting when required Demonstrating excellent leadership skills and time management skills