Customer Services & Administration Officer

Join the Merit Stars team and help us deliver excellent service to our learners and parents. Job Summary Employer: Merit-Stars Tuition Job Type: Full-time Location: Gaborone, Botswana Category: Customer Service Closing Date: 2026-09-18 Key Responsibilities Welcome and assist parents, guardians, students and visitors. Handle telephone, WhatsApp and other customer enquiries professionally. Assist parents with student applications, registration and enrolment.

Maintain accurate student and administrative records. Capture and update information on ERPNext. Manage filing, correspondence and general office administration. Handle customer queries and complaints and refer matters appropriately. Assist with fee-related enquiries and administrative follow-ups. Prepare basic reports, letters and other administrative documents. Provide basic computer, printer and ERPNext support.

Perform other duties assigned by management. Requirements Diploma in Business Administration, Office Administration, Customer Service, Information Technology or a related field. Good computer skills and proficiency in Microsoft Office. Excellent communication and interpersonal skills. Strong customer service and organisational skills. Professional, reliable, trustworthy and able to work under pressure.

Previous experience in a school, tuition centre, customer service or administrative environment is an advantage. ERPNext or other ERP experience is an added advantage. How to Apply Apply by email: [email protected] Phone: 73054746 / 76915944 Address: Plot 16932, Kelemogile Street, Ramotswa