Customer Support Administrator

Customer Support Administrator, What You'll Be Doing You'll play a key role in delivering outstanding customer service while helping coordinate vehicle demonstrations and events for some of the UK's leading automotive brands. Your day may include: Supporting customers through phone and email communications Managing vehicle and event booking requests Coordinating demo fleet activities and administration Liaising with logistics partners to ensure vehicles are available when needed Processing and managing vehicle keys and associated systems Maintaining accurate records and customer data Working closely with internal teams to ensure service levels are achieved Supporting both office-based and operational activities across the site What Makes This Role Different?

This isn't your typical desk-based admin position. Our team combines customer service, administration, and hands-on operational support. One moment you'll be helping a customer solve a query, the next you'll be supporting vehicle movements, preparing vehicles for events, or retrieving keys ready for bookings. You'll enjoy: A varied role with a mix of office and operational responsibilities Working with multiple teams across the business Opportunities to learn new skills and develop your career Full training and ongoing support Being part of a team that genuinely makes a difference to customer experience, We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager.

We will not be responsible for any fees related to unsolicited submissions. We're less interested in what you've done before and more interested in your attitude and potential. You'll be someone who: Enjoys helping customers Has great communication skills Is organised and pays attention to detail Can manage multiple tasks and priorities Likes solving problems Is comfortable using Microsoft Office Has a positive, proactive approach Is eager to learn and develop Doesn't mind occasionally working outdoors in all weather conditions Cox Automotive is the world's largest automotive service organisation.

We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail. The Benefits Testimonials Aneliese Platts Senior Designer "The people that work here are what sets Cox Automotive apart.

We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!" Ann Fairbanks Executive PA & Business Support "I wouldn't be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It's all built on strong values that are more than just words, they're acted on every single day." Gemma Hepple National Operations Manager "In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills.

There's a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a 'man's' role." £27,144 40 hours a week (Monday - Friday) Accelerate your career with a company that leads the way! Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services - ensuring every vehicle is ready for both wholesale and retail markets.

Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction. At every stage, our team is committed to operational excellence and