Customer Support Representative

Customer Support Representative Location:  Avon, CT 06001 Schedule:  Monday–Friday, 10:00 AM–6:00 PM  or  11:00 AM–7:00 PM Job Type:  Temp-to-Hire Pay Rate:  $19.00/hour About the Opportunity We are currently hiring a  Customer Support Representative I  to join our customer service team in Avon, CT.

In this role, you will provide compassionate, professional support to Medicare participants, primarily individuals age 65 and older. The ideal candidate is an experienced customer service professional who communicates clearly, pays close attention to detail, and can handle sensitive healthcare-related questions with patience, empathy, and professionalism. What You’ll Do 	 Serve as a primary point of contact for Medicare members, healthcare providers, pharmacies, and other insurance carriers.

	 Assist customers with claim and prescription-related questions and issues by phone and email. 	 Explain benefits, coverage, and related information in a clear and easy-to-understand manner. 	 Handle member inquiries with patience, empathy, and professionalism. 	 Accurately document all member interactions and maintain timely records. 	 Work with internal teams to research and resolve more complex issues.

	 Follow up with members and other parties to ensure issues are fully resolved. 	 Maintain compliance with applicable industry regulations, policies, and procedures. 	 Complete all required training and maintain knowledge of relevant processes and guidelines. What We’re Looking For 	 Previous customer service experience; healthcare or insurance experience is preferred.

	 Knowledge of Medicare, Medicare Part D, and general insurance terminology. 	 Excellent verbal and written communication skills. 	 Strong problem-solving and organizational abilities. 	 Ability to multitask while maintaining accuracy and attention to detail. 	 Proficiency with  Microsoft Outlook, Word, and Excel . 	 Comfortable working with internal databases and web-based platforms.

	 Demonstrated patience, empathy, professionalism, and a customer-focused approach. Why Consider This Opportunity? 	 $19.00/hour 	 Monday–Friday schedule 	 Temp-to-hire opportunity 	 Opportunity to build valuable experience in the  healthcare and insurance industry 	 Meaningful work supporting Medicare members and helping resolve important healthcare-related concerns If you have strong customer service skills and enjoy helping others, we’d love to hear from you!

Apply today for the Customer Support Representative I position in Avon, CT. 10389236