Job at a glance
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… The Project Manager, Customs leads and delivers large-scale, cross functional digitalization initiatives designed to strengthen customs clearance performance, enhance operational efficiency, and elevate the customer experience across U.S.
import and export operations. This role oversees complex programs from initial concept through full implementation, ensuring all projects are delivered on time, within scope, and within budget. Working in close partnership with the Operations Digitalization Transformation Team and Business IT (BIT), the Senior Project Manager provides clear, consistent, and professional visibility to stakeholders at all levels.
Success in this role requires a seasoned project leader with strong operational expertise , exceptional stakeholder management skills, and the ability to influence regional, global, and multi-functional environments. The position collaborates extensively with Operations, BIT, Compliance, Quality, and external providers to design, execute, and scale customs digitalization programs that support both regional growth and global strategic objectives .
Duties and Responsibilities: Project & Program Management Apply formal project management methodologies, including scope definition, RAID tracking, milestone planning, governance cadence, and reporting. Translate project requirements and stakeholder interests into actionable objectives and tasks, ensuring that all voices are heard and considered. Manage multiple concurrent initiatives, ensuring prioritization, risk mitigation, and adherence to agreed timelines and budgets.
Track and report performance outcomes, tool adoption, operational improvements, and benefits realization to ensure delivery of measurable business value. Cross-Functional Influence & Communication Maintain structured and transparent communication with BIT, USA and Regional OPS leaders, and global stakeholders across all project phases. Lead change management efforts to promote adoption of new tools and processes, including development of training materials, communication plans, and targeted country support.
Work closely with global EGAP program teams to ensure alignment with global standards, effective knowledge sharing, and high-quality deliverables. Act as a trusted advisor to operational leaders, proactively addressing concerns and driving alignment. Change Management Create communication plans, training materials, SOP updates, and operational readiness assessments. Drive adoption across multisite and customs operations.
Minimum Qualifications: Education: Bachelor’s degree in Engineering , Computer Science, Information Systems, Business Administration, or a related field. Experience: Minimum 7+ years of experience in Network Operations, Customs Operations, BIT for Operations, or comparable environments. Proven track record of successfully managing complex projects from initiation to completion Exposure to customs clearance systems, trade compliance tools, or regulated operational environments strongly preferred.
PMO or equivalent through experience. Skills: Strong leadership and interpersonal skills with the ability to influence without direct authority. Excellent written and verbal com