Job at a glance
DEBTORS ADMINISTRATOR Reporting to: Accountant We are seeking a diligent and organised Debtors Administrator to join our finance team. The successful candidate will play a key role in managing accounts receivable, supporting arrears processes, and liaising with legal and leasing departments to ensure the accuracy and integrity of tenant accounts. Key Responsibilities: Reconcile all accounts on a monthly basis to ensure accuracy.
Assist with the arrears process and provide support to the legal department as required. Issue Letters of Demand promptly and follow up on outstanding accounts. Negotiate, draught and finalise settlement agreements with tenants. Produce and present arrears reports to Accountants on a monthly basis. Support legal representatives by providing leases, tenant transaction histories, and other relevant documents.
Refer major disputes to the leasing, financial, or legal teams as necessary. Respond to tenant queries, escalating to finance, leasing, or legal departments when appropriate. Verify tenant terms against lease agreements and direct technical queries on lease interpretation to the leasing or legal department. Ensure strict compliance with the arrears management policy. Maintain daily Age Analysis and perform credit control activities.
Ensure accuracy of tenant information on the MDA system and prepare adjustments for Accountants. Communicate effectively with Centre Managers, leasing, and finance teams regarding tenant queries. Assist with pre-billing processes for each building to guarantee accurate monthly billings. Collect Turnover Certificates, update MRI and CRM systems, and prepare calculations for Accountants’ review.
Log all utility queries on the RMS Portal and notify the utility administration team. Allocate all receipts accurately and promptly. Candidate Requirements: Excellent command of the English language (spoken, read, and written). Previous experience in debt collection and administration within the property management sector is advantageous. Strong reconciliation and analytical skills are desirable. Ability to meet month-end deadlines consistently.
A proactive team player who follows company processes and takes initiative when necessary. Proficiency in MS Outlook is essential, with the ability to manage a high volume of emails and demonstrate good email etiquette. Experience working with MDA systems is beneficial. Basic skills in MS Word and MS Excel are sufficient. Well-groomed, neat, flexible, reliable, and organised.