Job at a glance
Job Requirements Phenom is an AI-Powered Talent Experience platform redefining how the world’s leading organizations attract, develop, and retain talent. With offices across 6 countries and over 1,600 employees, we’ve grown into a global HR tech unicorn by putting the right talent in front of the right opportunity — at scale. Come help us make every talent moment Phenomenal. The Deployment Manager role is about creating movement.
Our enterprise customers come to us with broken hiring processes, fragmented talent pipelines, and workforces that aren’t reaching their potential. Deployment Managers don’t just configure software — they drive the organizational change required to make AI adoption real. You will own the full arc of customer deployment: from post-bootcamp momentum through go-live and into sustained adoption. You read what’s really happening inside a customer organization — not just what’s in the project plan — and you know how to move people, decisions, and workstreams forward.
What We Do As a Deployment Manager, you’ll work at the intersection of strategy, technology, and organizational change. Embedded with our customers and partnered with Phenom’s Engineers, Solution Architects, and Product teams, your mission is to move customers from AI interest to AI adoption, business value, and expansion. You’ll work across Phenom’s full Talent Experience Management (TXM) platform — including AI Agents for sourcing, screening, scheduling, and hiring manager enablement — and partner closely with customers from contract signature through long-term value realization.
Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships — and translate customer reality into clear internal action Diagnose change resistance and manage it: distinguish fear resistance, control resistance, workload resistance, and confidence resistance, then create structured paths forward for each Develop and manage project plans, lead cross-functional teams, and drive execution against milestones with a focus on adoption outcomes, not just go-live dates Identify relevant talent datasets through deep engagement with customer workflows and configure Phenom’s platform to unlock them Partner with Solution Architects and Engineers to integrate data into stable, extensible pipelines (SSO, APIs, ATS/HRIS integrations) Recognize, measure, and mitigate deployment risks — escalating early with facts, impact, and a clear recommendation, not just a problem statement Build customized workflows for new user groups and lead enablement sessions that drive behavioral change and measurable operational impact Write clear, executive-ready updates: weekly movement summaries, risk memos, decision logs, and adoption readiness assessments Present deployment status, adoption plans, and future-state proposals to audiences ranging from TA teams to executive leadership Embed with Phenom’s Product and Engineering teams to bring field intelligence back into cross-platform improvements What We Value Low ego — the customer outcome matters more than who gets the credit Political awareness without drama — you understand power dynamics and use that knowledge to create clarity, not conflict Empathy with boundaries — you understand customer fear and frustration without being consumed by it Extraordinary ability to confront open-ended problems in unstructured, fast-moving environments Adaptive and introspective — equally comfortable leading, following, and learning A sharp instinct for simplification — you make AI feel manageable for customers who are overwhelmed What We Require 3+ years of experience in customer-facing deployment, implementation, or program delivery roles, ideally in enterprise Agentic AI Demonstrated track record of owning customer outcomes across full implementati