Job at a glance
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL. Direct Sales Agent (Mombasa Road) Job Description To market and sell Telkom products and services to all customers in a professional manner. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Generate Sales – as per Targets – for Airtime, Acquisitions & Devices Monitor Telkom’s inventory and consignment stock for an accurate balance of inventory movements and physical stock daily Manage daily cash float and account for daily sales Support and implement the customer experience improvement strategies for increased sales Offer technical support to customers, especially on configuration of data devices Principal Outputs for this role Revenue – Achieve set targets in Airtime, Routers, Handsets Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs) Quality Acquisitions – in terms of FRA, ARPU Telkom Brand NPS – Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index Ticketing Customer Escalations & Offering First Level Resolution New Business Development – Looking for new leads & closing them, Document, Track, Manage, & Grow Individual Customer Database Portfolio Requirements Diploma/Bachelor’s Degree in Business, Marketing or related field At least 1 year experience in sales Technical competencies: Marketing skills Product Knowledge Upselling and Cross selling Solution Oriented Customer relationship management.
Core competencies Customer focus Networking and building partnerships Influencing and negotiating Analytical thinking Leadership competencies Strategic orientation Business Acumen Results orientation Developing self/others