Director for IUPD Dispatch Communications (Public Safety Dispatch Leader)

Department PUBLIC SAFETY (UA-PSIA-IUBLA)Department Information Indiana University (IU) Public Safety pursues the university's commitment to providing the greatest degree of safety for all members of the IU community, consistent with the university's mission and environment, applicable legal and professional standards, and available resources. IU Public Safety directly oversees areas including the IU Police Department, Emergency Management and Continuity, and Fire Safety and Loss Prevention, operating with a team of approximately 300 dedicated staff on a 24 hours a day, 7 days a week, 365 days a year operational basis across all campuses.Job Summary Provides day-to-day operational management of public safety dispatch staff.Establishes short-term operational objectives.Identifies public safety dispatch and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.Qualifications Combinations of related education and experience may be considered.

Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredBachelor's degree in relevant fieldWORK EXPERIENCERequired2 years of related experienceSKILLSRequiredAbility to lead/manage othersDemonstrates time management and priority setting skillsExcellent collaboration and team building skillsAbility to build strong customer relationshipsDemonstrates excellent judgment and decision making skillsMaintains a high degree of professionalismExcellent organizational skillsStrong verbal communication and listening skillsWorking Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work Location Bloomington, IndianaAdvertised Salary $85,000 annually Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:Comprehensive medical and dental insuranceHealth savings account with generous IU contributionsHealthcare and dependent care flexible spending accountsBasic group life insurance paid by IUVoluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insuranceBase retirement plan with generous IU contributions, subject to vestingVoluntary supplemental retirement plan optionsTuition subsidy for employees and family members taking IU courses10 paid holidays plus a paid winter break each yearGenerous paid time off plansPaid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP)Learn more about our benefits by reviewing the IU Benefit Programs Brochure.Job Classification Career Level: OperationalFLSA: ExemptJob Function: Legal, Safety, & ProtectionJob Family: Public SafetyClick here to learn more about Indiana University's Job Framework.Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date.

This posting may be closed at any time at the discre