Director of Access & Capacity Insights

Director of Access & Capacity Insights US--Hybrid Requisition ID: 2026-41296 Position Category: Management/Supervisory Job Type: Unclassified Administrative Position Type: Regular Full-Time Posting Department: Centralized Access Services Posting Salary Range: $103,334.40 - $175,614.40 per year with offer based on experience, education, and internal equity Posting FTE: 1.00 Posting Schedule: Monday-Friday HR Mission: Healthcare Drug Testable: Yes Department Overview The Director of Access & Capacity Insights provides strategic leadership over capacity management, access analytics, and quality/workforce insight functions for Centralized Access.

This position leads the development of capacity models, demand and supply forecasting, and performance dashboards that inform decision-making for the AVP and senior Ambulatory leadership. The Director directly supervises the Manager of Centralized Access Capacity Management & Quality, and provides indirect leadership to Access Analysts, Template Coordinators, and Strategic Workforce Consultants who support the Connected Care Center, Incoming Referral Center, Centralized Imaging Scheduling and Ambulatory Access Services teams.

The role oversees quality monitoring and continuous improvement efforts across centralized access operations, guides workforce and staffing analytics, and maintains an evaluative understanding of Epic scheduling systems (Cadence, Referrals, Prelude) sufficient to guide template and capacity strategy. The Director partners closely with the Directors of Telephony/Optimization and Ambulatory Access, clinical leaders, and operational teams to align capacity strategy with ongoing centralization and optimization initiatives, and serves as a subject-matter resource on access and capacity performance for institutional planning.

The person in this role must demonstrate strong analytical and data-translation skills, sound independent judgment, the ability to lead through managers, and excellent executive-level communication. Function/Duties of Position Strategic Capacity Planning & Access Analytics (30%) Leads development of capacity models, demand/supply forecasting, and staffing analytics for centralized access operations (Connected Care Center, Incoming Referral Center, Ambulatory Access Services and Centralized Imaging Scheduling).

Directs the Access Analyst team's work compiling and interpreting scheduling, template, and utilization data to identify capacity gaps and access barriers. Builds and maintains dashboards and reporting tools that translate operational data into actionable insights for senior leadership. Partners with Epic systems teams to ensure template and scheduling structures reflect capacity strategy, maintaining an evaluative understanding of Epic Cadence, Referrals, and Prelude rather than hands-on configuration.

Team Leadership & Workforce Management (20%) Directly supervises the Manager of Centralized Access Capacity Management & Quality, and provides indirect leadership to Access Analysts, Template Coordinators, and Strategic Workforce Consultants. Sets team goals, priorities, and performance standards; coaches and develops staff and manager-level direct reports. Oversees workforce planning functions, including real-time adherence, productivity reporting, and staffing model recommendations.

Quality Monitoring & Continuous Improvement (20%) Oversees quality auditing and improvement functions across centralized access teams, ensuring consistent standards and identifying performance issues before they escalate. Guides development of training, workflow tools, and process improvement initiatives in partnership with the Quality & Improvement Architect and Learning & Development staff.

Establishes KPIs and benchmarks for access and capacity performance and monitors ongoing compliance. Executive Reporting & Data-Informed Decision Support (20%) Prepares and presents capacity, access, and quality insights to the AVP and senior Ambulatory leadership to inform st