Director of Operations

Company OverviewFor more than 60 years, the organization has been committed to serving individuals with disabilities, while earning a reputation as a trusted business partner to private commercial companies and federal and state government agencies.As a social entrepreneur, Challenge Unlimited has grown its business services from a single custodial contract to over 50 service and production contracts.

We deliver quality solutions in facility management, production services and staffing services. An authorized partner of the Illinois Department of Labor Apprenticeship Program and AbilityOne Program, Challenge Unlimited manages operations across eight states: Illinois, Missouri, Ohio, Wisconsin, South Carolina, Mississippi, Indiana,and Texas.Summary Reporting to the EVP of Operations, the Director of Operations is responsible for overseeing work-related opportunities for people who have different abilities to work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.

Ensures that assigned Operations sites’ management implements the mission, values, and strategies of the Company. Oversees Project Managers in providing janitorial, grounds, food service, shelf stocking, and warehouse services and fulfilling customer contract requirements according to each statement of work and per company policies and procedures. Prepares budget forecasts, negotiates customer contracts, and works with managers on maintaining budget control, quality control, and continuous improvement for customer satisfaction.

Ensures client development through structured work programs that fulfill contract obligations. Leads team to meet/exceed expectations. Schedule: Monday-FridayShift: Full-Time Hours: 8am-4:30pm + evenings, weekends, on-call as needed Salary: $80,000-$85,000 annually + Benefits Travel: 25% +Location: Scott Air Force Base, Mascoutah Illinois Job Responsibilities PlanningPromote the mission and core values of the company.Work with EVP-Operations to generate ideas and approaches to maximize growth and efficiency opportunities, internally and externally.

Communicate a vision for how the division supports and furthers the Company’s mission, aligning systems, culture, and structure to ensure consistency and meet changing markets and/or community needs.Establish expectations and provide active oversight to enhance profitability, productivity, and efficiency throughout Operations. Integral in the development of cost packages, bid proposals, budgets, and negotiations on current and new business.Performance Management Lead and oversee assigned contracts’ management.

Ensure work is performed in accordance with each contract’s statement of work and in compliance with Company policies and procedures, applicable laws and regulations, customer requirements, and quality and safety standards.Make and project estimates on revenue and expenses for future months and fiscal year.Monitor labor, supply, and equipment expenses and advise staff on meeting budgets Provide operational and expense data for contract negotiations of renewal and new contracts Monitor operational metrics to measure personnel and productivity for lines of business using industry benchmarks and contract requirement standards to baseline expectations.Integrate innovative technologies, industry best practices that generate efficiencies in logistics, pricing, and quality.Review and update Standard Operating Procedures to ensure consistency in all aspects of service delivery.Customer Satisfaction  Establish metrics to measure and manage customer expectations and ensure contract requirements are performed in accordance with the contract SOW and meet/exceed customer expectations.Deliver accurate and timely reporting and analysis on site key performance indicators and trends to Senior Management.Develop professional working partnerships with current and potential key contracting representatives, subcontractors, and vendors Develo