Director, Solutions Design and Implementation

Director, Solutions Design and ImplementationUS-TX-DallasJob ID: 2026-7541# of Openings: 1Category: North American (Operations)EFWOverviewEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network.

The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including:Paid vacation, sick time, and holidays401(k) plan with company matchMedical, dental, and vision insuranceShort- and long-term disability plansLife and accidental death & dismemberment insuranceJob referral bonus programResponsibilitiesThe Director, Solutions Design and Implementation leads EFW's solutions functions, serving as the bridge between Sales, Operations, Pricing, IT, and Customer Experience.

This leader is responsible for designing profitable customer solutions, accelerating the sales cycle, ensuring implementation excellence, and driving a consistent customer experience from opportunity qualification through successful onboarding.The role combines solution engineering, implementation leadership, customer engagement, and process governance to improve win rates, increase profitability, reduce onboarding risk, and create scalable growth opportunities across Domestic, International, Warehousing, and supporting service offerings.

Duties include but are not limited to: Solutions Strategy & DesignLead the development of customized logistics and supply chain solutions for strategic and complex opportunities.Collaborate with Sales, Operations, Pricing, and Finance to create innovative, profitable customer proposals.Establish solution design standards and proposal best practices.Evaluate operational feasibility and implementation requirements before commitments are made to customers.Serve as the escalation point for complex solution development efforts.Sales Support & Opportunity ManagementParticipate in customer discovery meetings and executive presentations.Lead solution qualification and opportunity assessment processes.Develop customer win strategies, presentations, and implementation plans.Support enterprise account management teams with expansion and cross-selling opportunities.Drive consistency in customer-facing solution presentations across the organization.Implementation & Onboarding LeadershipOwn the implementation process from contract award through operational handoff.Coordinate cross-functional onboarding activities between Sales, Operations, IT, Finance, Compliance, and Enterprise or local Account Management.Establish implementation milestones, accountability structures, and project tracking methodologies.Identify risks proactively and resolve implementation barriers before customer impact occurs.Ensure all customer commitments are successfully translated into operational execution.Customer Experience & Continuous ImprovementPartner with Customer Experience and Enterprise Account Management teams to improve client retention and growth.Develop and monitor onboarding and implementation KPIs.Identify recurring service challenges and drive corrective actions.Lead post-implementation reviews to ensure lessons learned are incorporated into future solution designs.Champion a customer-first culture throughout the solution lifecycle.Operational GovernanceMaintain standard operating procedures related to solution design and customer onboarding.Ensure solutions comply with company financial, legal, regulatory, and operational s