EFM - Manager, Network Solutions

EFM - Manager, Network Solutions US-TN-Nashville Job ID: 2026-7524 # of Openings: 1 Category: EFM Operations EFW Overview Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry.

We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Salary Range: $90,000.00 to $130,000.00 Responsibilities The Manager, Network  Solutions  develops delivery solutions through EFM’s nationwide carrier network and serves as the operational lead for assigned customers, implementations, and service issues.

Key responsibilities include coordinating customer solutions, expanding network capacity and coverage, developing carrier partners, and supporting customer retention and growth. An initial  priority is launching a scalable nationwide White Glove product for Estes Final Mile. This role reports to the EFM Director of Operations and complements Sales and National Network Management responsibilities. To perform this job successfully, an individual must satisfactorily perform each essential duty.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Serve as the customer-facing operational relationship and resolution lead for assigned customers, new implementations, strategic service needs, and accounts requiring focused service improvement. Establish scheduled customer service reviews, post-implementation checkpoints, and site visits to understand operating requirements and constraints,  identify  service gaps, and uncover retention, growth, and service-expansion opportunities.

Lead the investigation and resolution of recurring, systemic, or strategically significant service concerns involving EFM's delivery network or carrier partners, while coordinating routine shipment-level exceptions through Customer Experience and Operations. Coordinate National Network Management, Operations, Customer Experience, Implementation, Sales, and carrier partners to  identify  root causes, assign corrective actions and completion dates,  maintain  customer communication, escalate unresolved matters, and verify sustainable improvement.

Translate customer feedback, exception trends, and service data into practical network, capacity, process, training, equipment, technology, communication, and carrier-development solutions; partner with Sales and Operations to address retention risks, new-business requirements, and service-expansion needs. Identify  geographic, capacity, service, and capability gaps within EFM's network; develop sourcing strategies; and  maintain  a pipeline of qualified carrier partners in existing and emerging markets, including the nationwide coverage needed for scalable White Glove services.

Recruit, evaluate, qualify, and develop carrier partners across the United States based on operational capabilities, geographic coverage, equipment, staffing, financial stability, technology, safety, service quality, and customer and White Glove requirements; conduct partner site visits, operational assessments, and ride- alongs  as needed. Lead commercial discussions with prospective and developing carrier partners, including Schedule B implementation and rate negotiations within approved parameters.

Develop partner readiness or improvement plans and coordinate with National Network Management and Operations for onboarding, implementation, and early-stage