Employment and Financial Welfare Team Manager

Job Description Lead vital employment and financial welfare services to build long-term resilience across our local communities. As our Employment & Financial Welfare Team Manager, you’ll lead services that build financial resilience and create lasting employment opportunities for our residents. Working Style You’ll be based in the Borough for three days a week, playing a key role in serving the local community.

Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives. What you’ll be doing Your focus will balance operational management with strategic project oversight to strengthen financial stability and skills across the borough. You’ll lead and support a team of advisers, managing casework, performance, risk, and compliance with care and clarity.

A key part of your role involves coordinating targeted campaigns using Low-Income Family Tracker (LIFT) data to identify households at risk, preventing homelessness and tackling inequality before crisis hits. You’ll also oversee developers’ Section 106 commitments to ensure local residents gain access to training, apprenticeships, and quality job opportunities generated by local developments. Alongside managing ongoing welfare reform initiatives, you’ll drive resident engagement through projects such as the Career Zone Portal and community outreach.

Working closely with teams across Housing, Economy, and Learning—as well as voluntary organisations and government departments—you’ll deliver joined-up, responsive services rooted in care and competence. For further details, please review the Job Description and Person Specification What you’ll bring You’ll bring proven experience managing an employment and income-maximisation function within a housing or community environment.

You're an experienced leader, with at least two years managing and motivating teams through reflective supervision and staff development. You have a track record of running multi-stakeholder projects, managing budgets, and using data analysis to monitor performance and drive continuous service improvement. You’re also confident in partnership working, GDPR-compliant case management, and delivering training to diverse audiences.

Supporting residents facing complex needs requires empathy, resilience, adaptability, clear communication, and sound judgement. Most importantly, you’re someone with a firm commitment to equality and our core values: putting communities first, acting with integrity, showing respect, and working together. Why join us At RBKC, we’re all in – investing in our people, our communities and our future. You’ll lead a collaborative, supportive, and highly respected team where your work directly influences service design across departments.

We offer a competitive salary alongside comprehensive opportunities for professional development, training, and career progression. We also provide flexible working options, wellbeing support, and a culture where getting stuck in leads to real, visible progress for our residents. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, your 'we're all in' mindset is all about getting stuck in—whether you’re in the office, out in the field, or working with partners across the borough.

Managing complex welfare reform and data-led LIFT campaigns means it won’t always be smooth sailing, but every ounce of effort pays off. When you commit fully, challenges become genuine opportunities for growth and long-term resilience for our community. Intervi