Employment Coach

This position is offered on a fixed-term basis until 31st March 2027, aligned with a Government-backed programme, with potential for future extension subject to continued funding and programme priorities. This is an exciting opportunity to join the Skills, Employment and Libraries service and be part of our Job Shop delivery. As an Employment Coach, you will deliver a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment.

You will have passion to help others by effective employment coaching and supporting people into work. The role involves: Working with customers on a 1:1 basis to support each individual into employment or further education. Successfully liaise with our Employment team to maintain and create employment routes for customers. Maintaining accurate records to meet contractual requirements, preparing claim documents, checking evidence and supporting management to ensure targets are monitored and achieved.

You will carry out focused assessments and create a clear plan of action which will enable the individual to move closer to and into education/training or good quality and sustainable employment. Completing Action Plans and customer Registrations following guidelines and set procedure as per contractual compliance requirements. Accessing suitable resources, partners and support agencies, as individuals can face barriers in reaching their career aspirations or employment You will need to be excellent at developing positive working relationships, an effective communicator, able to work with a wide range of people from different backgrounds including, disability and mental health and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner., Able and prepared to work across the wider Hub and Spoke sites in Coventry and have means of transport to commute as and when required on any given day.

Be able to demonstrate previous experience or a willingness to work with all customers including vulnerable young adults or adults with disabilities. Have an understanding of how to work with adults who have learning difficulties and an enthusiasm for supporting customers through their journey into further education or employment. Have an understanding of how to successfully liaise with key partners to ensure all customers have the opportunity of employment.

Have experience of or the ability to work within a customer facing role. In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are: Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. The Skills, Employment & Adult Education Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio of top-quality support to Coventry residents of all ages who are looking for work.

We work with partners across the city and our Employer Hub actively wo