Employment Coach

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. The Skills, Employment & Adult Education Service is part of Coventry City Council.  We work with a range of delivery partners to provide a wide portfolio of top-quality support to Coventry residents of all ages who are looking for work.  We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people.  We are a friendly and welcoming multicultural and diverse team based in the Job Shop situated in Coventry City Centre. We are here to support all Coventry’s diverse residents, each with differing needs and tailor their support to help them search for employment, training, apprenticeships and work placements.  People can explore a wide range of local vacancies that are updated daily and access training opportunities.   We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job.  The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK  Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce.

A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.  Our Values are: Open and fair: We are fair, open, and transparent.

Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role? This position is offered on a fixed-term basis until 31st March 2027, aligned with a Government-backed programme, with potential for future extension subject to continued funding and programme priorities. This is an exciting opportunity to join the Skills, Employment and Libraries service and be part of our Job Shop delivery. As an Employment Coach, you will deliver a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment.

You will have passion to help others by effective employment coaching and supporting people into work. The role involves: Working with customers on a 1:1 basis to support each individual into employment or further education. Successfully liaise with our Employment team to maintain and create employment routes for customers. Maintaining accurate records to meet contractual requirements, preparing claim documents, checking evidence and supporting management to ensure targets are monitored and achieved.

You will carry out focused assessments and create a clear plan of action which will enable the individual to move closer to and into education/training or good quality and sustainable employment. Completing Action Plans and customer Registrations following guidelines and set procedure as per contractual compliance requirements. Accessing suitable resources, partners and support agencies, as individuals can face barriers in reaching their career aspirations or employment All candidates must have the Right to Work in the UK.

We are currently not offering sponsorship for this r