Engagement Officer - Bus Franchising

Job Introduction If you're passionate about engaging communities, building strong stakeholder relationships and ensuring people have a voice in decisions that affect their daily lives, we'd love to hear from you. We're looking for two Engagement Officers to join our Bus Franchising Communications Team at the West Midlands Combined Authority (WMCA), helping to deliver one of the region's most significant public transport transformation programmes.

Through bus franchising, we're reshaping bus services across the West Midlands to create a more reliable, accessible and integrated network for passengers. As Engagement Officer, you'll play a key role in developing and delivering community and stakeholder engagement activity that raises awareness of the programme and helps local people influence how services are designed and delivered. Working closely with the Senior Engagement Officer and communications colleagues, you'll help ensure that residents, passengers, businesses, community organisations and key stakeholders are involved throughout the journey.

This is an exciting opportunity for someone who enjoys working with diverse communities, delivering events and consultations, analysing feedback and helping shape engagement activity that makes a real difference across the region. Please note, this is a 2-year fixed term contract. What you'll be doing Deliver engagement and consultation activities that support the Bus Franchising Programme and encourage meaningful participation from communities and stakeholders.

Develop and maintain positive relationships with residents, community groups, transport user groups, local authorities, elected members and other key stakeholders. Support the delivery of engagement and consultation plans for programme activities and milestones. Organise and deliver public events, exhibitions, stakeholder meetings and community engagement activities across the West Midlands. Work collaboratively with colleagues across communications, transport and programme teams to deliver high-quality engagement activity.

Monitor stakeholder feedback and sentiment, identifying emerging issues, opportunities and insights. Support consultation analysis, reporting and insight gathering activities, helping ensure community feedback informs decision-making. Maintain accurate stakeholder records and support effective use of CRM and engagement systems. Research emerging trends and best practice in consultation and engagement and help implement new approaches.

Act as an ambassador for the Bus Franchising Programme at public meetings, exhibitions and stakeholder events. What’s essential Experience working in a communications, engagement or consultation role. Experience of stakeholder engagement and relationship management. Experience working with community groups and voluntary or community sector organisations. Understanding of how insight and data can be used to inform engagement campaigns and activities.

Excellent written and verbal communication skills. Strong interpersonal skills and the ability to build productive relationships with a wide range of audiences. Ability to communicate effectively across different channels and tailor messages for different audiences. A proactive, enthusiastic and flexible approach to work. Ability to organise and prioritise workloads in a fast-paced environment. Creative thinking and a commitment to making engagement accessible, inclusive and effective.

A good team player able to build strong relationships. Location. The location for this role is 16 Summer Lane with at least 2 days a week spent in the office. How to apply . Applying for a role with WMCA is straightforward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details.

Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do o