Enterprise - ServiceNow ITSM Technical Consultant

Description and Requirements Job Description Who You'll Work with:As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.Title: Enterprise - ServiceNow ITSM Technical ConsultantWhat You'll Do: As a ServiceNow IT Service Management Technical Consultant, you will serve as the hands-on builder on ServiceNow IT Service Management (ITSM) engagements and pre-sales activities across the IT service delivery landscape, including Incident and Major Incident Management, Problem Management, Change Enablement and Release, Request and Service Catalog, Knowledge Management, Service Level Management, and Virtual Agent.

You will own configuration, development, and integration work, translating requirements and user stories into working platform solutions. You will engage confidently with both business and technology stakeholders, demonstrating high technical proficiency, professional maturity, and executive presence. Your primary responsibility is technical, not strategic and functional. That said, this is a techno-functional role, and you bring enough process and requirements depth to flex when an engagement calls for it, stepping in occasionally to gather requirements, write stories, or back up the business process consultant on a short-term basis.Configure and develop ServiceNow ITSM solutions spanning incident and major incident management, problem management, change enablement, request fulfillment, and knowledge managementBuild and extend platform functionality, including Flow Designer flows, subflows and actions, UI Builder and Workspace configuration, forms, business rules, client scripts, script includes, ACLs, and Performance Analytics contentBuild catalog items, record producers, flow-driven fulfillment, assignment and routing rules, SLA definitions and schedules, and Virtual Agent topics that carry ITSM process design into working configurationDesign and build integrations between ServiceNow and adjacent enterprise systems using REST and SOAP, IntegrationHub spokes, MID Server, transform maps, and scheduled data importsOwn technical design artifacts, including technical specifications, data models, integration designs, and configuration workbooksParticipate in discovery and design workshops to gather and analyze business requirements, and translate them into well-formed epics, user stories, and acceptance criteria when an engagement calls for itCreate, refine, and manage stories in the delivery backlog, estimating effort, grooming with the team, and keeping sprint commitments and dependencies visibleEnsure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with configuration-first alternativesApply platform delivery discipline across scoped applications, update set and pipeline hygiene, peer code review, unit testing, and the Automated Test Framework (ATF)Support testing cycles, defect triage and remediation, deployment readiness, cutover, and post-go-live hypercareAdvise clients on technical debt, upgrade readiness, platform performance, and long-term maintainability of the buildMentor teammates on configuration, scripting, integration patterns, and technical delivery best practices, and on requirements analysis and story writingRespond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ServiceNow technical content, build approaches, and estimation inputsContribute to practice development through reusable components, delivery accelerators, technical playbooks, thought leadership, and ServiceNow-focused client offeringsWhat You'll Bring:You are a seasoned ServiceNow technical consultant who thrives in complex enterpr