Enterprise Strategic ER Business Partner – CIPDL5+. Remote

Strategic ER Enterprise Customer Success Data & Insight ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value?

Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus, we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This is a commercially focused Customer Success role where Employee Relations is your subject-matter expertise – giving you the opportunity to use your strategic, analytical, relationship-building and commercial skills far beyond transactional ER support.

The Role at a Glance ER Customer Success Manager (in-house title) Remote Occasional travel to Ellesmere Port and client sites £50,454 – £65,454 37.5 hours Flexible working between 8am-7pm, Monday-Friday Reporting to: Head of Customer Success Qualification: CIPD Level 5+ or equivalent The Opportunity You’ll own and grow a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings.

Your role is to understand each customer’s strategic people agenda, priorities, challenges and future plans, ensuring AdviserPlus provides the right support at the right time. Building trusted relationships with HR Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation.

You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable improvement. Beyond retention, you’ll identify and convert genuine opportunities to grow accounts through relevant software, advisory, consultancy and professional services. This is about more than keeping customers happy. It’s about knowing their organisation, anticipating what’s coming and turning insight into action, value and sustainable ARR growth.

Where You’ll Add Value • Build trusted strategic relationships with HR Directors, CPOs, ER leaders and senior enterprise stakeholders. • Understand customers’ strategic agendas, organisational priorities and emerging people challenges. • Surface restructures, redundancy programmes, policy changes, complex ER issues and transformation projects early. • Develop Customer Success Plans aligned with people strategy, ER priorities and commercial objectives.

• Use ER data, workforce trends and customer insight to identify risk and improvement opportunities. • Translate insight into measurable outcomes and strategic recommendations. • Lead Quarterly and Annual Service Reviews that influence action rather than simply report activity. • Recommend the right combination of technology, advisory, consultancy and professional services. • Identify and convert strategic upsell and cross-sell opportunities to grow ARR.

• Monitor customer health, adoption and ER trends to manage risk and strengthen retention. • Apply sound ER judgement and UK employment law knowledge in a commercial environment. • Partner across Sales, Product, Marketing, Professional Services and Support. • Drive retention, Net Revenue Retention and sustainable account growth. About You You understand Employee Relations deeply enough to see beyond individual cases.

You can identify patterns, challenge thinking and help customers make longer-term, measurable improvements. You’re also commercially astute and know how to turn trusted relationships and genuine customer insight into relevant solutions, stronger partnerships and account growth. You’ll Likely Bring •