ESO4 Food Waste Support Officer

An exciting opportunity has arisen within the Waste Services Team for an Environmental Services Support Officer (ESO4) to support our new food waste service. The successful candidate will play a key role in supporting the day-to-day delivery of food waste collection services across Bromsgrove and Redditch. Working closely with operational staff, supervisors, drivers, and management, you will help ensure the effective delivery of a busy frontline service whilst maintaining high standards of customer service.

This is a varied and challenging role requiring excellent communication, organisational and problem-solving skills. The position may require flexible working across all of our depot sites to support operational requirements., Hold a full Class 2 (Category C) HGV driving licence. Hold a valid Driver CPC qualification card and digital tachograph card. Have a working knowledge of tachograph regulations and operation.

Be confident managing day-to-day operational issues within a busy frontline service. Be able to work flexibly across both Bromsgrove and Redditch operational depots. Demonstrate a commitment to excellent customer service and continuous service improvement. Skills and Experience We are looking for a motivated individual with experience in a management, supervisory, or operational support role within waste services or a similar service environment.

Successful candidates will be able to demonstrate: Experience of supervising or supporting frontline operational teams. A good working knowledge of waste collection operations. Knowledge of Bromsgrove and Redditch districts. Strong communication and interpersonal skills. The ability to liaise effectively with operational staff, residents, and management. Competence in Microsoft Word and Excel. The ability to learn and use a range of service management and office-based computer systems.

Excellent organisational skills and attention to detail. A flexible and proactive approach to problem solving. The ability to work under pressure whilst maintaining service standards. Desirable Criteria Experience within a local authority waste management environment. Experience dealing with customer enquiries and service requests. Knowledge of waste collection legislation, health and safety requirements, and vehicle operations.

Previous experience supporting service performance monitoring and operational planning. Local Government Pension Scheme. Generous annual leave entitlement. Flexible working arrangements where operationally appropriate. Training and professional development opportunities. Employee Assistance Programme. Access to a comprehensive employee benefits platform offering discounts, salary sacrifice schemes and other benefits.