Estates Operations Manager (South Midlands and Leicestershire, Cambridgeshire & Rutland )

Job summary The Department for Work and Pensions (DWP) is one of the government’s largest public service departments with a sizeable annual budget, serving over 20 million citizens. The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues. Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve.

They are the reason for our existence.​ We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management. DWP Estates is not just about maintaining buildings - it’s about transformation. Our strategic goals include: Transitioning to a smaller, more affordable, and adaptable estate to meet future needs Investing in infrastructure through planned replacement works Embedding sustainability in line with Government Greening Commitments (GGCs) Delivering cost-effective services while maintaining high standards Creating a professional, best-in-class working culture across the Government Property profession Our Estates strategy ambitions have been refreshed to take us through to 2030: • OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments • INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption • SUPPORT the drive for sustainability throughout DWP • DELIVER: Expertly deliver improving, cost-effective services for DWP • THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government There is no better time to join the award winning DWP Estates team.

This role will support as the Estates customer interface in East Scotland, working closely with local stakeholders and customers to ensure high quality day to day delivery of services. It will support a One Team approach of high quality customer care and strong stakeholder management, through a supplier partner environment, building the reputation of Estates as an effective enabler to the wider business and its customers.

Job description ** Location - Successful candidate can be based in any location with available space within South Midlands, Leicestershire, Cambridgeshire & Rutland ONLY ** Government Property Profession Career Framework (Link) This role sits within the following: Job Family – Workplace & FM Core Role – Facilities Management Level - Practitioner Key accountabilities Day to day management of all building issues in the geographical areas specified Establish professional relationships with a range of stakeholders to ensure an effective day to day customer interface, ensuring a quality service delivery and issue resolution.

Operational oversight of all service delivery by Estates and their supplier partner network, investing time to develop a common focus and genuine positive team spirit to keep the whole team’s efforts focused on the top priorities. Establish ways to find and respond to feedback from customers about the services provided, encouraging a joined up team work within own team and across the wider supplier partner network to resolve and maintain professional excellence.

Manages and develop a clear strategy which provides a smooth handover from construction to operation and establish the handover procedures from projects into BAU, working with key stakeholders to set priorities, objectives and timescales. Attendance at appropriate onsite meetings to broaden knowledge of the portfolio requirements, feeding knowledge or information into relevant Estates area as required to support customer insights eg.

Demand/churn requests. Liaise with OGD and wider Estates departments to resolve any building services related operational issues. Contribute to the development and delivery of the e