Job at a glance
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Food & Beverage Supervisor. The Food & Beverage Supervisor reports to the Maître' d, and is responsible for overseeing restaurant operations, guiding the team, and ensuring a seamless, luxury dining experience for guests. This role supports service delivery, coordinates operational tasks, and upholds Fairmont brand standards., Operational Excellence & Service Delivery Supervise assigned sections and support the team to deliver consistent, high-quality service.
Coordinate opening and closing procedures, ensuring all setups meet departmental standards. Greet guests, present menus, explain specials, and respond to inquiries about food and beverages. Take and relay accurate food and beverage orders via POS, ensuring timely delivery. Monitor guest satisfaction, address concerns promptly, and escalate issues when necessary. Maintain clean, safe, organized, and well-stocked service stations.
Ensure tables are properly set, cleared, and reset throughout the shift. Promote menu items, beverage specials, and other offerings to enhance guest experience and revenue. Demonstrate awareness of guest allergies, dietary restrictions, and special requests, ensuring clear communication with kitchen and service teams. Apply service recovery standards to resolve guest concerns professionally and efficiently utilizing Fairmonts 'Own it' training.
Ensure accuracy in billing, payment handling, voids, and corrections in line with company procedures. Team Support & Leadership Guide, support, and mentor colleagues to ensure confidence and accuracy in service delivery. Participate in pre-shift briefings and team communications to align priorities. Assist in the absence of management to oversee the outlet and maintain operational flow. Provide on-the-floor coaching, guidance, and real-time feedback to team members during service.
Uphold Fairmont grooming, conduct, and service values across the team. Support conflict resolution among colleagues in a calm and professional manner. Inventory, Scheduling & Coordination Support inventory control, collect requisitions, and ensure stock levels match requirements. Assist with team rostering and shift coverage to maintain optimal operations Collaborate with kitchen, bar, and other departments to ensure seamless service.
Communicate menu changes and 86'd items clearly to the service team. Monitor par levels and demonstrate cost awareness by minimizing waste and breakage. Guest Experience & Brand Standards Uphold Fairmont luxury standards in all interactions. Monitor guest feedback, respond to concerns, and promote loyalty program benefits where appropriate. Maintain discretion and confidentiality in all guest interactions.
Recognize and provide personalized service to VIP, repeat, and special-occasion guests. Monitor ambience standards including cleanliness, presentation, lighting, and music levels. Other Responsibilities Follow outlet policies, procedures, and service standards. Perform additional tasks as required to support restaurant operations. Comply with all health, safety, and food hygiene standards at all times.
Report maintenance issues, safety concerns, or incidents promptly to management., Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and special events as operational needs require. Role requires prolonged standing, walking, and physical activity throughout service periods such as holding trays, setting up sections, carrying/moving tables and chairs. Employees may be required to work across any Food & Beverage outlet within the hotel, with the flexibility to be transferred or assigned to different outlets based on operational requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be ma