Job at a glance
ABOUT TOPGOLF Topgolf is where golf meets a great time . We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. WHAT WE’RE SEEKING Are you someone who moves fast, loves taking care of people, and thrives in a team environment where every shift is different?
Do you bring energy and urgency to everything you do, keep your area spotless without being asked, and genuinely enjoy making guests feel welcome? Can you prep beverages, bus bays, and support the floor all in the same shift without missing a beat? We’re looking for a Service Support team member who brings hustle, hospitality, and a great attitude to every shift. You’ll be the support system that keeps the guest experience running smoothly — delivering food and drinks, keeping bays clean, preparing beverages, and helping wherever the team needs you most.
If you love a fast pace and you care about making guests’ visits great, this is your role. THE ROLE The Service Support role is one of the most versatile on the floor. You’ll prepare non-alcoholic beverages, deliver food and drinks to guests, bus bays, and keep the venue looking polished — all while engaging with guests and supporting your Bay Host teammates. This role requires speed, flexibility, and a guest-first mindset on every shift.
This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events , and high-volume seasons. WHAT YOU WILL DO Support the Floor Deliver food and beverages to guests quickly so hot food stays hot, cold food stays cold, and everything arrives fresh and appetizing Prepare non-alcoholic beverages according to Topgolf’s brand recipe standards at the beverage station Greet every guest you encounter in a friendly and approachable manner, making them feel welcomed and cared for Rotate between beverage station and floor support as needed — flexibility is key to this role Keep the Venue Polished Clear, clean, and sanitize bays and tables promptly between and during guest visits Bus dishes, utensils, and food service vessels and return them to the appropriate dishwashing area Keep beverage stations, common areas , and service areas clean, organized, sanitized, and stocked to designated par levels Arrange table settings and ensure the venue always looks its best for incoming guests Be a Reliable Team Member Support Bay Hosts and the broader floor team in whatever way is needed to keep service running smoothly Observe all responsible alcohol service guidelines to protect guests and the community Ensure guest safety while they play and flag any concerns to the management team immediately Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring WHY YOU’LL LOVE IT HERE You’ll be part of the team that keeps one of the most exciting entertainment venues running at its best You’ll develop hospitality and service skills in a high-energy, high-volume environment You’ll work alongside a team that moves together, supports each other, and genuinely has fun doing it You’ll work in a place where great service and a great time go hand in hand CORE COMPETENCIES FOR SUCCESS Being Resilient | You stay fast, positive, and guest-focused even when the floor is busy and the team needs you everywhere at once.
Remains calm and professional during peak service, high-volume events, and unexpected challenges Recovers quickly when things go sideways and helps the team do the same Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale Brings the same energy and care to the last delivery of the night as to the first Communicates Effectively | You stay in sync with your team, speak up when something needs attention