Front Desk Agent

Minimum Requirements: South African citizenship Matric / Grade 12 Relevant hospitality qualification Minimum 2 years’ experience in a similar Front Desk / Reception role within a hotel environment Proven working experience on Opera PMS is essential Excellent verbal and written communication skills Professional, well-groomed and guest-focused Strong administration and organisational skills Ability to work shifts, including weekends and public holidays Ability to remain calm and professional under pressure Key Responsibilities: Welcome and check in guests in a warm and professional manner Process guest check-ins, check-outs and reservations using Opera PMS Handle guest enquiries, requests and complaints efficiently Ensure accurate guest information and billing Manage payments and maintain accurate records Liaise with other hotel departments to ensure a seamless guest experience Provide information regarding hotel facilities, services and local attractions Maintain a high standard of service in line with the hotel’s 4-star standards Follow all Front Office procedures and hotel policies