Job at a glance
Key Responsibilities: Team Leadership: Manage, train, and mentor the front office team to maintain 5-star luxury standards. Guest Relations: Greet VIPs, oversee smooth check-in and check-out processes, and resolve guest queries with professionalism. Systems Management: Use front office property management systems efficiently for reservations, daily reporting, and billing. Duty Management: Rotate through duty management shifts to oversee overall hotel operations and guest satisfaction.
Cross-Departmental Coordination: Work closely with housekeeping, maintenance, and food and beverage teams to ensure seamless service. Requirements: Citizenship: South African citizen (essential). Education: Matric / Grade 12 qualification plus a recognized Hospitality Diploma or Degree. Experience: Proven experience in a 5-star luxury hotel environment, with strong knowledge of front office procedures and systems.
Skills: Exceptional leadership, communication, problem-solving, and organizational skills. Available to work shifts, weekends and public holidays Own reliable transport Logistics: Must be able to commute locally as this is a live-out position.