Front Office Manager

Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality Job Description Under the general guidance of the Director of Rooms, the is responsible for overseeing the daily operations of the Front Office and Concierge teams.

The Front Office Manager will ensure seamless guest experiences, upholding brand standards, and will lead a team focused on delivering exceptional hospitality Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations Maintain highest levels of guest service and ensure consistency with Delano Brand Standards Oversee scheduling, training, and performance management of the front office staff Together with the Director of Rooms, collaborate with other departments to coordinate guest services and ensure efficient problem resolution process Analyze front office metrics and support revenue management strategies Monitor guest feedback and implement service improvement strategies Ensure full compliance with health, safety, data protection and hotel policies and procedures Drive team member engagement and team development through regular training and coaching Mentor, coach and guide staff on working successfully in a team atmosphere Ensure all necessary reports and forms are completed daily Any other reasonable duties as assigned by the supervisor or manager We recognize we are in the hospitality industry and that may require us to provide lateral service We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service Qualifications Minimum 5 years in progressive front office positions, preferably in an upscale or luxury lifestyle brand hotel Strong knowledge of hotel operations including Front Desk and Concierge and solid knowledge of front desk protocol and experience working with high profile guests Strong knowledge of property management systems such as Opera, SynXis Strong verbal and written communication skills in English Must be able to stand or walk a minimum eight-hour shift Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary Working knowledge of labour laws, occupational safety and health, wage and hour issues, and labour relations Additional language ability preferred What's in it for you The opportunity to launch a visionary hospitality brand in London and shape its culinary identity Join a fast-growing international group focused on building a global hospitality brand A creative, ambitious environment where innovation and excellence are encouraged Be part of a passionate team building a strong portfolio of hospitality concepts Strong development opportunities At Delano London, innovation, excellence and guest-centricity are core.

The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor Are you eligible to work in the country you are applying for?

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