General Manager - Sherborne

General Manager - Sherborne General Manager - Lodestone House at Sherborne SchoolLead an Exceptional Hospitality Operation Lodestone House is proud to partner with Sherborne School , delivering exceptional food, hospitality and service within one of the UK's leading independent schools. We're looking for an experienced General Manager who is passionate about delivering outstanding hospitality, exceptional customer experiences and strong operational performance.

This is a fantastic opportunity for an ambitious hospitality professional to take overall responsibility for a high-quality operation within a prestigious education environment. As General Manager, you'll lead the day-to-day operation, inspiring your team to deliver excellent food and service, strong financial performance and consistently high standards, while building trusted relationships with the school and its wider community.

What We Offer We believe in recognising and rewarding our people. That's why we provide a comprehensive benefits package including: Free meals whilst on duty Free onsite parking Contributory pension scheme Excellent Career Pathways and MyLearning development programmes Quick access to a Digital GP for you and your immediate family, plus wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your weekly shop with discounts at Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets Cash rewards every time you spend with participating brands Free wellbeing, mindfulness and exercise classes Access to a wide range of discounts and offers for you, your friends and family About the Role As General Manager at Lodestone House at Sherborne School , you'll take overall responsibility for the operational performance of the catering and hospitality service.

Working closely with the school and Lodestone House leadership teams, you'll ensure the delivery of an exceptional service that meets the needs of pupils, staff, visitors and guests. You'll lead and inspire a talented team, manage budgets and resources, build strong client relationships and drive continuous improvement across the operation. You'll also identify opportunities to enhance the school's hospitality offer, improve customer satisfaction and deliver sustainable commercial results.

Key Responsibilities Lead, motivate and develop your team to deliver exceptional food, hospitality and customer service. Take overall responsibility for the day-to-day management and performance of the catering and hospitality operation. Ensure all contractual, company, school and legislative standards are consistently achieved. Oversee the delivery of high-quality catering, hospitality and associated services.

Ensure excellent food safety, health & safety, hygiene and compliance standards are maintained at all times. Build and maintain strong relationships with Sherborne School, pupils, staff, visitors and key stakeholders. Review customer feedback and satisfaction results, implementing effective continuous improvement plans. Manage budgets, labour, food costs and operating costs to achieve financial targets.

Monitor purchasing, stock control and wastage to maximise efficiency and value. Identify opportunities to enhance the school's food and hospitality offer and improve the overall customer experience. Deliver outstanding hospitality for school events, functions and other special occasions. Ensure all compliance documentation, audits and reporting are completed accurately and on time. Drive engagement, innovation and added-value initiatives across the operation.

Recruit, coach and develop team members, supporting career progression and succession planning. Create a positive, inclusive and high-performing team culture. Work closely with the school to understand its priorities and ensure the service continually evolves to meet its needs. Act as a positive ambassador for Lodestone House and Sherborne School . Who We're Looking For You'll be a c