Job at a glance
What we’re looking for: SA citizen – essential Tertiary qualification in Hospitality Management Strong hospitality background with significant Food & Beverage experience Proven senior management / General Management experience Exceptional guest relations and service delivery skills Warm, approachable, compassionate and emotionally intelligent Strong leadership, communication and people-development abilities Sound commercial and financial acumen, including budgeting and cost control Excellent operational and problem-solving skills Strong knowledge of F&B, housekeeping and hospitality operations Experience managing HODs and multidisciplinary teams Sound understanding of health & safety, hygiene, security and legislative compliance Strong computer literacy and reporting skills Experience with sales, revenue generation and occupancy targets Ability to build positive relationships with guests, families, staff and key stakeholders The role will encompass: Overall leadership and management of the operation Driving exceptional guest experiences and consistently high service standards Overseeing F&B, housekeeping and other operational departments Managing budgets, revenue, costs, productivity and operational controls Driving occupancy, sales and commercial performance Leading, mentoring and developing HODs and wider teams Building a positive, high-performance culture and developing future talent Managing guest and family relationships with professionalism, empathy and discretion Ensuring excellent standards across facilities, maintenance, security, hygiene and safety Monitoring compliance, policies and operational procedures Overseeing wellness, care and resident-focused services Preparing management reports and monitoring overall performance Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required The personality fit is key: We need someone who is naturally warm, caring and approachable , with the emotional intelligence to connect with people at all levels.
A polished hospitality professional who leads from the front, handles challenges calmly and genuinely takes pride in delivering an exceptional guest experience.