Job at a glance
Key Responsibilities: Lead the Insights & Client Enablement function, providing strategic direction across analytics, reporting, quality, and operational performance. Drive AI-enabled predictive analytics, business intelligence, and executive reporting capabilities. Develop and optimise client scorecards, performance frameworks, and commercial interventions. Lead workforce optimisation and quality assurance initiatives to improve operational outcomes.
Build strong relationships with executive stakeholders and key clients, translating complex data into actionable business recommendations. Drive reporting automation, governance standards, and continuous improvement initiatives. Utilize analytics to identify performance opportunities across the collections lifecycle from pre-delinquency through to recoveries. Lead and develop high-performing analytics and client enablement teams.
Job Experience and Skills Required: Bachelor's Degree in Business Administration, Credit Management, Collections, Risk Management, Analytics, Strategy, or a related field. Minimum 8 years' experience within Collections Strategy, Business Intelligence, Operational Analytics, Performance Management, or a similar environment. Minimum 3 years' experience at Senior Management, Head of Department, or equivalent leadership level.
Proven experience engaging with C-Suite stakeholders and presenting strategic insights to executive audiences and clients. Strong exposure to AI, automation, predictive analytics, business intelligence, and reporting solutions. Experience leading quality assurance frameworks and workforce optimisation initiatives. Strong understanding of collections campaigns, dialler strategies, operational reporting, and client scorecards.
Essential exposure across the full credit lifecycle, including pre-delinquency, collections, recoveries, and rehabilitation. Strong commercial acumen, strategic thinking, stakeholder management, and data storytelling capabilities. Advanced experience using business intelligence and analytics tools. Apply now! For more exciting Finance vacancies, please visit: https://www.networkrecruitmentinternational.com I also specialize in recruiting in the following: Actuarial Analyst Quantitative Analyst Risk Management If you have not had any response in two weeks, please consider the vacancy application unsuccessful.
Your profile will be kept on our database for any other suitable roles / positions. For more information, contact: Heidi Joubert Specialist Recruitment Consultant Connect with me on LinkedIn! https://www.linkedin.com/in/heidi-joubert-1877a236/