Head of Institutional Credit Management (ICM)

The Head of Institutional Credit Management (ICM) is a critical Managing Director (C16) level executive role reporting directly to the Chief Client Officer, who is a member of Citi's Executive Management Team. This pivotal leadership position is responsible for competitively positioning Citi by driving the development, execution, and continuous optimisation of an end-to-end wholesale credit underwriting and management platform.

The incumbent will serve as an execution-oriented leader, ensuring that the highest quality control standards for wholesale credit analysis and portfolio monitoring are consistently met across the enterprise. By establishing and monitoring critical production and control metrics, the Head of ICM will drive credit and portfolio actions, andsafeguard the firm's capital while enabling business growth.

Organisational Context and Mission Operating within Citi's Client Organisation, Institutional Credit Management consists of a global workforce of approximately 3,000 professionals. The Client Organisation is dedicated to empowering client growth through a deep, anticipatory understanding of client needs, using the full breadth of Citi's global product capabilities. Within this framework, ICM serves as a best-in-class, first-line-of-defence (in-business) organisation.

The mission of ICM is to deliver a seamless, end-to-end wholesale credit management platform in close, collaborative partnership with Citi's lines of business, independent risk management, and key corporate functions. This ensures a unified, firmwide approach to client strategy, segmentation, and coverage, delivering consistent, high-quality services in all geographies. Strategic Leadership and Transformation As a global leader, the Head of ICM must possess a sophisticated global perspective and a strategic mindset capable of translating future market possibilities into breakthrough organisational strategies.

The role demands the ability to lead large-scale, cross-border teams, taking a holistic and broad view when addressing systemic issues. The incumbent will drive growth and lead transformation by anticipating future shifts in financial markets, navigating evolving regulatory landscapes with agility, and guiding the organisation through rapid technological advancements. This includes nurturing a culture of adaptability and continuous innovation, actively identifying future skill gaps, and providing robust reskilling opportunities to ensure the workforce remains competitive and future ready.

A key aspect of this leadership will involve effectively managing a largeteam, fostering a high-performance culture, and ensuring alignment with the strategic objectives and growth aspirations of Citi's wholesale businesses. Stakeholder Management and Collaboration Effective stakeholder management and deep collaboration are central to the success of this role. The Head of ICM is also responsible for managing interactions with external stakeholders, including government bodies, regulatory agencies, and clients.

Internally, the incumbent must build strong partnerships and interact regularly on complex credit and risk issues with the Board of Directors, the Chief Executive Officer, the Executive Management Team (EMT), and cross-franchise leaders. By instilling trust through honesty, integrity, and authenticity, the Head of ICM will balance the competing needs of multiple stakeholders, lead senior-level client relationships, and negotiations, and foster significant cross-business and cross-functional alignment to meet shared corporate objectives.

Risk Management, Regulatory Compliance and Crisis Response A primary responsibility of the Head of ICM is the rigorous management of credit risk and the adherence to firm policies and regulatory standards. The incumbent will be personally responsible for addressing, managing, and successfully discharging material regulatory requirements. This requires maintaininga high level of constructive engagement with global regu