Job at a glance
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Head of Service - Nottingham City Services Location: Heathcote Building, Nottingham Salary: £39,755 per annum FTE Hours: 37 hours per week Contract: Temp to perm (initial 3 months) Working Pattern: Office based initially, with up to 2 days working from home available after successful completion of probation Red Snapper Recruitment are currently recruiting for an experienced Head of Service to join a specialist organisation supporting women and children affected by domestic violence and abuse.
This is a senior leadership position, working closely with the Director of Operations and overseeing a team of 4 Team Managers. The successful candidate will play a key role in the strategic and operational management of frontline services, ensuring high-quality support, strong performance and effective partnership working. The Role As Head of Service, you will support the Director of Operations in leading an effective and cohesive operational management team.
You will oversee the development and delivery of specialist frontline services, ensuring that: Services provide the highest standards of support to survivors Contract and performance requirements are met Services are shaped around the needs and lived experience of survivors Teams are well managed, supported and developed Strong relationships are maintained with statutory, voluntary and community partners Service delivery is continually reviewed and improvedYou will also be a member of the Senior Leadership Team, contributing to organisational strategy, planning and development.
Key Responsibilities Provide consistent and supportive leadership to staff and managers across the service Line manage and support Team Managers, ensuring effective performance and development Monitor operational performance and identify opportunities for improvement Develop and implement service delivery plans in line with organisational strategy Build and maintain effective relationships with commissioners and multi-agency partners Ensure services meet contractual, quality and safeguarding requirements Oversee complex cases, risks and demanding team caseloads Support effective monitoring and evaluation of services Contribute to governance, reporting and organisational decision-making Work within budgets and support financial monitoring Contribute to tendering and fundraising processes Lead and manage change and service development Ensure relevant legislation, policies and best practice are followed Promote a culture of quality improvement, innovation and collaborative working Contribute to the development of services for women and children affected by domestic violence and abuseAbout You We are looking for an experienced senior manager with a strong background in domestic abuse/violence against women and girls (VAWG) services, ideally within the charity, care, support or voluntary sector.
You will need: Significant management and leadership experience, including experience working with women and children affected by domestic violence and abuse Experience managing crisis situations and complex cases Significant experience developing and leading services, including managing change Strong experience of staff management and development Experience managing multiple projects and ensuring contract compliance Experience overseeing projects within complex environments and working with a wide range of internal and external partners Experience supporting teams to monitor and evaluate their work and meet outcomes and contract requirements Experience working within budgets and financial monitoring Experience chairing complex multi-agency meetings Experience of tendering and fundraising processesKnowledge & Skills The successful candidate will have: Significant knowledge of domestic viole