Job at a glance
HOSTESS – MB** BY MARTÍN BERASATEGUI The Ritz-Carlton Abama Resort, Tenerife JOIN OUR TEAM! The Ritz-Carlton Abama Resort, Tenerife, is one of the island’s most renowned gastronomic destinations. Set in an exceptional location overlooking the Atlantic Ocean, the resort combines luxury, nature, and an outstanding culinary offering. At the heart of this offering is MB** by Martín Berasategui, our fine-dining restaurant where culinary excellence, exceptional produce, precision, and attention to detail come together to create a truly unique gastronomic experience.
Join our team as a Hostess at MB** by Martín Berasategui! What We Are Looking For… Are you passionate about fine dining, hospitality, and delivering an exceptional guest experience? As a Hostess at MB** by Martín Berasategui, you will play a key role in shaping the guest experience from the very first interaction. You will be part of a professional team committed to excellence, ensuring every guest receives a warm, elegant, and personalized welcome while contributing to a memorable dining experience.
We are looking for someone with a genuine passion for hospitality, excellent presentation, strong attention to detail, outstanding organizational skills, and a natural, professional communication style. Your Responsibilities Include… Welcome and greet guests with warmth, elegance, and professionalism, creating an exceptional first impression. Manage the reception of guests and escort them to their tables in accordance with fine-dining service standards.
Manage and organize reservations, arrivals, table assignments, and changes throughout the service. Maintain an up-to-date understanding of table availability and restaurant layout in order to optimize the flow of service. Communicate and coordinate closely with the restaurant team, kitchen, reservations, and other departments to ensure a smooth and efficient operation. Handle telephone calls, guest enquiries, and requests with professionalism, discretion, and efficiency.
Manage waiting times and communicate estimated times clearly while maintaining a positive and guest-focused attitude. Identify and communicate guest preferences, special occasions, dietary requirements, and any other relevant information to the appropriate team members. Develop a strong knowledge of the restaurant’s culinary concept, products, ingredients, and philosophy in order to provide guests with accurate and relevant information.
Maintain a warm and professional relationship with guests throughout their experience, anticipating their needs whenever possible. Handle special requests and guest concerns with empathy, discretion, and a solution-oriented approach, involving the appropriate manager when necessary. Ensure that the reception area, entrance, and guest-facing spaces are always clean, organized, and presented according to the restaurant’s standards.
Support the Front of House team with any additional tasks required to ensure the smooth running of the service. Actively contribute to maintaining The Ritz-Carlton Gold Standards , paying attention to every detail of the guest experience. What We Expect From You… A natural ability to communicate, creating a sense of trust, elegance, and warmth from the very first interaction. A genuine passion for hospitality and exceptional guest service.
Previous experience as a Hostess, Restaurant Receptionist, Guest Relations professional, or in a similar position within luxury hotels, fine dining, or high-end hospitality. Excellent personal presentation and a professional attitude. Strong organizational skills and attention to detail, particularly in dynamic and demanding environments. A team-oriented mindset and the ability to communicate effectively with different departments.
A genuine passion for delivering personalized, attentive, and precise service. The ability to remain calm, composed, discreet, and solution-oriented in different situations. Fluent communication skills in English and Spanish . Additional