Job at a glance
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Host/Hostess. Reporting to the Maître' d, the Host ensures guests are welcomed warmly, seated efficiently, and enjoy a personalized dining experience. The role requires multitasking, attention to detail, and a commitment to excellence in guest service., Guest Reception & Service Consistently provide a professional, friendly, and engaging welcome to all guests, ensuring an exceptional first impression.
Seat guests according to floor plan strategy, ensuring fairness among servers and guest satisfaction with table placement. Present menus, take drink orders, and assist with menu explanations, including wine pairings and specials. Anticipate guest needs and respond promptly, maintaining a courteous and professional demeanor at all times. Reservations & Floor Management Oversee the restaurant reservation system, including bookings in person, over the phone, and via digital applications.
Communicate reservation changes, cancellations, or VIP arrivals to management and service staff throughout the shift. Identify and communicate VIP guests, special occasions, and guest preferences to ensure personalized service. Understand daily restaurant operations, table layouts, room capacities, and service standards to optimize guest flow and dining experience. Monitor waiting lists during peak periods and implement procedures to minimize guest wait times.
Operational Support Ensure tables are properly set, check folders and menus are stocked and clean, and the hostess station is organized. Maintain cleanliness, presentation, and organization of host stand, menus, and guest-facing materials at all times. Assist in delivering food and beverages to guests as needed. Support servers, management, and restaurant operations by understanding POS system operations and shift-end reporting.
Follow all outlet policies, procedures, and service standards, and perform additional duties as assigned. Demonstrate basic working knowledge of the POS system to support service flow and reporting as required. Maintains professional grooming, posture, and appearance in line with Fairmont brand standards. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Experience Minimum 1 year of experience in a restaurant, hotel, or luxury dining environment. Familiarity with reservation systems and point-of-sale technology is an asset. Education High school diploma or equivalent Competencies, Knowledge & Skills Strong understanding of restaurant operations, service principles, and guest engagement.
Excellent communication, interpersonal, and problem-solving skills. Ability to multitask, work efficiently under pressure, and maintain composure in a fast-paced environment. Collaborative mindset with the ability to work as part of a multicultural team. Personal Attributes, Culture & Values Service-oriented, friendly, and professional. Detail-oriented with a focus on guest satisfaction. Reliable, adaptable, and committed to excellence.
Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Circumstances Flexibility to work a variety of shifts including evenings, weekends, holidays, extended hours. as required by operational needs. Comfortable performing physically demanding and repetitive tasks in a dynamic work environment.
Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the dese