Job at a glance
Position Overview Lolita is seeking a polished, personable, and highly organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess plays a key role in creating a warm, welcoming, and elevated dining experience while maintaining an efficient flow throughout the space. Responsibilities Warmly greet and welcome guests upon arrival and provide attentive, professional service throughout their visit.
Manage reservations, waitlists, seating assignments, and guest requests efficiently. Coordinate with servers, managers, and other front-of-house team members to maintain smooth service. Monitor table availability and manage the dining room's seating flow. Escort guests to their tables and provide menus when appropriate. Answer guest questions about the restaurant, menu, reservations, and events. Handle phone calls and reservation inquiries in a friendly and professional manner.
Maintain an organized and welcoming host stand and front entrance. Communicate special occasions, VIP guests, allergies, accessibility needs, and other guest preferences to the appropriate team members. Assist the team during busy periods and contribute to an energetic, positive restaurant environment. Maintain a polished appearance and professional demeanor at all times. Qualifications Previous restaurant, hospitality, or customer-service experience preferred.
Excellent communication and interpersonal skills. Warm, confident, and welcoming personality. Ability to remain calm and organized in a fast-paced environment. Strong attention to detail and ability to multitask. Professional appearance and positive attitude. Ability to work evenings, weekends, holidays, and brunch shifts as needed. Genuine interest in hospitality and creating memorable guest experiences.