Housekeeper / Shortlet Supervisor at Venmac Resources Limited

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years, we have worked with reputable 3-5 star hotels across the nation providing business solutions in the hospitality industry and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries.’ We are recruiting to fill the position below: Job Title: Housekeeper / Shortlet Supervisor Location: Abuja Job type: Full-Time (Live-In) About the Role We are seeking a responsible, service-oriented and highly organized Housekeeper / Shortlet Property Supervisor to oversee the day-to-day operations of a serviced shortlet apartment in Apo, Abuja.

The successful candidate will be responsible for maintaining the property to a high standard, managing guest check-ins and check-outs, attending to guest requests, coordinating housekeeping activities, monitoring the condition of the apartment and providing reliable 24-hour guest support. This role is ideal for someone who is passionate about hospitality, understands guest service and can work independently while maintaining professionalism at all times.

Key Responsibilities Guest Check-In & Check-Out: Coordinate and manage smooth guest check-in and check-out processes. Welcome guests professionally and provide necessary information about the apartment and available facilities. Verify guest identity and reservation details in accordance with company procedures. Explain house rules, apartment facilities and relevant safety information to guests.

Conduct appropriate room/property checks during check-out. Report any damages, missing items or unusual occurrences promptly. Guest Management & Customer Service: Serve as the primary point of contact for guests throughout their stay. Provide 24-hour guest support for enquiries, complaints, emergencies and service requests. Respond promptly and professionally to guest calls, WhatsApp messages and other approved communication channels.

Ensure guests are comfortable and their legitimate needs are attended to promptly. Handle guest complaints professionally and escalate serious issues to management where necessary. Maintain a welcoming, respectful and professional relationship with guests. Housekeeping & Property Maintenance: Maintain the apartment in a clean, neat and guest-ready condition at all times. Carry out routine housekeeping and cleaning duties.

Ensure bedrooms, bathrooms, kitchen, living areas and other guest-use areas meet the required cleanliness standards. Coordinate laundry, linen changes, toiletries and other housekeeping requirements. Conduct regular inspections of the apartment to identify maintenance, cleanliness or safety issues. Report faulty equipment, plumbing issues, electrical problems, damaged furniture or other maintenance concerns immediately.

Monitor housekeeping supplies and notify management when replenishment is required. Shortlet & Booking Operations: Understand and work with OTA and online booking platforms, including platforms such as Booking.com, Airbnb, Expedia and other relevant channels. Monitor reservations, guest arrivals, departures, cancellations and booking changes. Maintain accurate records of bookings and guest movements.

Ensure the property is properly prepared before every guest arrival. Communicate relevant booking and guest information to management. Assist with maintaining accurate availability and booking information across approved platforms. Ensure there are no avoidable conflicts between reservations and property availability. Property Supervision: Supervise the general day-to-day running of the shortlet apartment.

Ensure the property remains secure, functional, clean and properly presented. Monitor electricity, water, internet, appliances, air-conditioning and other essential services. Ensure adequate availability of toiletries, cleaning materials, beddings, towels and other gue