Job at a glance
We're looking for an experienced Housekeeping Manager to lead our housekeeping operation and ensure exceptional standards across all guest accommodation and public areas. In this key leadership role, you'll oversee daily operations, drive service excellence, and create a consistently outstanding guest experience. You'll lead and develop a high-performing team, fostering a positive culture while ensuring colleagues have the tools, training, and support needed to succeed.
Working closely with teams across the resort, you'll help resolve operational challenges, maintain quality standards, and deliver seamless guest experiences. The role also includes budget management, stock control, process improvement, and ensuring compliance with health and safety standards. Using guest feedback and operational insight, you'll continuously identify opportunities to enhance efficiency, service quality, and overall performance.
Proven experience in a Housekeeping Manager or similar hospitality leadership role. Strong people management and team development skills. Experience managing budgets and controlling operational costs. Excellent communication and stakeholder management abilities. Strong organisational and problem-solving capabilities. Competency in Microsoft Office applications.Experience using hotel management systems such as OPERA PMS is advantageous.
A guest-first mindset with a focus on quality, service, and continuous improvement. The ability to thrive in a fast-paced environment and adapt to changing business needs. A competitive annual salary 28 days holiday (including bank holidays) 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more… Pay Range Competitive