Job at a glance
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: North Carolina, Charlotte (CLT) Job Brief Serve as a strategic HR partner to DC leadership to drive business results and engagement. Lead execution and continuous improvement of core HR programs at the DC level. At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all.
Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career. JOB SUMMARY: Serve as a strategic HR partner to DC leadership to drive business results and engagement. Lead execution and continuous improvement of core HR programs at the DC level.
Oversee employee communications, staffing, benefits, training, ER, performance, and safety. Ensure consistent, compliant, and well‑documented application of HR policies and procedures. Operate independently as the sole HRBP or as part of a multi‑layer HR team, depending on DC size and complexity. ESSENTIAL DUTIES & RESPONSIBILITIES: Act as a strategic workforce partner with Operations leadership, Training and Quality, and Talent Acquisition to anticipate staffing needs, hire qualified talent, and coordinate hiring initiatives.
Ensure seamless onboarding through orientation facilitation, HR documentation processing, and system access coordination. Lead the hiring, training, coaching, and performance management of the HR Administrator role. Lead end‑to‑end workforce lifecycle management for direct and temporary employees, proactively ensuring regulatory compliance and operational consistency. Establish and manage strategic partnerships with temporary staffing agencies, regularly evaluating performance to ensure evolving staffing demands are effectively met.
Drive a high level of accuracy, attention to detail, and data integrity across all HR processes, documentation, and systems, consistently executing tasks in accordance with established procedures and company standards to ensure timely completion. Provide strategic oversight of payroll operations, ensuring accuracy, compliance, and consistency across timekeeping, pay reconciliation, and labor reporting processes.
Monitor payroll and HR system reporting to ensure regulatory compliance and data quality. Collaborate on compensation structure initiatives impacting distribution center operations. Lead execution of performance management processes. Partner with Operations to provide strategic oversight of the attendance management process, ensuring consistent reporting, policy application, and data integrity. Guide corrective‑action execution by providing appropriate documentation, monitoring accountability, and ensuring timely resolution.
Manage the Perfect Attendance Program, ensuring compliance and effectiveness. Provide senior‑level HR guidance to leaders on policy interpretation and employment law compliance; serve as a subject matter expert for assigned state(s); lead governance and audit oversight of HR records (including personnel files and I‑9s), leverage data and reporting to proactively assess and mitigate risk, and ensure timely, compliant execution of STA applications and renewals to support business continuity.
Lead the employee relations process end‑to‑end, proactively identifying workplace issues, directing timely and objective investigations, and developing well‑reasoned recommendations that reduces organizational risk and enhance leader decision‑making. Escalate and manage high‑risk and regulatory matters in partnership with Corporate HR, including Title VII‑related investigations, ensuring consistent compliance and sound business decisions.
Provide strategic oversight of employee benefits and engagement programs, including enrollments, c