Job at a glance
Welcome!Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:• Competitive Pay with incentive opportunities• Paid Time Off and Company Holiday Pay• Medical, Dental, and Vision Insurance programs• 401(k) Retirement Savings Plan with company matching contributions• Life Insurance and disability insurance options• Supplemental benefit programs• World Class Training opportunities through our Experts University• Career Development opportunitiesKey Responsibilities:Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer's homeInstalls heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
As needed, performs limited diagnostics.Designs, fabricates, and installs various ducts and duct fittings as requiredPerforms start-ups on air conditioning and heating systems and other componentsDelivers excellent customer service and sustaining high levels of customer satisfaction.Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Responsible for delivery and removal of equipment needed to complete the installation workEnsures company property, vehicles, and tools are being properly used, maintained, and accounted forCompletes all paperwork in a neat, accurate, thorough, and timely manner.
Collects payment from customerRepresents the company professionally, honestly, and ethically in all business matters and concernsResponsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company's professional imageFollows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
May be responsible for completing material requisition forms and related administrative activities.Assists the Field Supervisor or General Manager with site supervision, planning, and estimatingAssists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfactionTrains other installers in technical skills and company procedures, as assignedPerforms similar/other duties as needed or assignedRequired Qualifications:High school diploma or GED with additional training and 5 plus years' experience in HVAC technical training certification requiredMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredProficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessoriesAdvanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessoriesProficient in the layout and installat