Job at a glance
Senior Consultant (Level 2) – Delivery Senior Consultant – ServiceNow & Enterprise Transformation Location: London-based (Hybrid) Type: Permanent / Full Time Level: Senior Consultant / Level 2 Company Overview Our client is a senior-led consultancy delivering ServiceNow, AI and Enterprise Transformation programmes across IT, HR, Finance, Customer Operations and Global Business Services. Role Overview You'll play a key role delivering enterprise transformation programmes, supporting client engagements from discovery through implementation.
Working alongside senior consultants and managers, you'll lead workshops, coordinate workstreams and help deliver successful ServiceNow-enabled transformation. Key Responsibilities Deliver workstreams across ServiceNow transformation programmes Lead workshops and stakeholder sessions Support requirements gathering and solution design Manage delivery plans, risks and actions Coordinate functional and technical teams Produce client-facing documentation and presentations Support junior consultants Required Experience Experience within consulting, ServiceNow or enterprise transformation Strong stakeholder engagement skills Experience leading small workstreams Workshop facilitation Excellent communication and consulting capability Desirable ServiceNow implementation experience GBS or operating model transformation AI or automation programme exposure Certifications ServiceNow CSA ITIL Agile / Scrum / PRINCE2