ICT

Key Responsibilities Technical Management and Execution - Technical Management: – Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources. – Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements. – Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.

– Forecasts program demands and resourcing to identify risks and ensure that goals are achievable. – Leads the development and implementation of evolving processes to ensure that organizational SLAs are met. Technical Management and Execution - Technical Strategy and Execution: – Utilizes technical knowledge to identify, track, and manage program dependencies and risks. – Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Supports planning by identifying dependencies and risks. – Develops delivery standards and guidelines in alignment with Oracle best practices. – Identifies and quantifies opportunities for process automations and advocates for prioritization. – Contributes to incident management efforts and identifies opportunities to improve processes, as applicable. Program Oversight - Strategy and Decision-Making: – Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.

– Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals. – Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality). – Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.

Program Oversight - Program and Operations Management: – Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business. – Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows. – Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues.

– Ensures attention to detail in program management from planning to execution and reporting. – Leads regular program status meetings and keeps teams and leadership informed. – Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets. – Ensures ownership and accountability for forecasting program demands, funding, and resourcing.

– Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes. Program Oversight - Risk Management: – Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. – Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies. – Manages critical issues while making trade-offs between business needs and technical constraints.

– Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption. Process Efficiency - Process Optimization: – Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes. – Organizes and develops program objectives and workflows, while testing and deploying