Job at a glance
Success in this role comes from building trust with customers, delivering excellent service, and generating high-quality referrals into other areas of the organisation. You will play a key role in supporting business growth by creating opportunities for our specialist sales teams and ensuring every customer receives the right solution for their needs., Respond promptly to inbound customer enquiries via phone, email, and digital channels, providing a professional and positive customer experience.
Engage customers in meaningful conversations to understand their needs, circumstances, and objectives. Identify opportunities to refer customers to other products, services, or specialist departments across the business. Generate high-quality referrals that support business growth and contribute to overall commercial targets. Educate customers on available solutions and explain the benefits of relevant services in a clear and engaging manner.
Build rapport and maintain strong customer relationships to encourage repeat engagement and positive customer outcomes. Maintain accurate and detailed records of all customer interactions, referrals, and outcomes within the CRM system. Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover. Meet and exceed referral, activity, and customer service targets and key performance indicators (KPIs).
Stay up to date with products, services, processes, and industry developments to confidently support customers and identify referral opportunities., We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. 2-3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role.
Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes. Strong communication and interpersonal skills with the ability to build rapport quickly and effectively. Experience using CRM systems and customer management tools. Excellent listening and questioning skills with a consultative and customer-focused approach. Strong organisa