Information Manager – Senegal (national applicants only)

About INSO Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training.

INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice. INSO West Africa and Lake Chad Basin Since 2013, INSO has supported the humanitarian community across the region and is looking to establish a regional presence for West Africa at the request of the NGO community.

This IM position is based in Dakar, Senegal and reports to the Country Director under the technical guidance of the Technology Team at Headquarters. Overall Purpose of Role The primary goal is to establish and lead Information Management across the West Africa and Lake Chad Basin region. You ensure the quality, consistency, security, and effective use of data for countries without dedicated IM support, while managing key systems such as the CHDC, INSO Portal, and INSO App.

You provide data-driven insights through dashboards, maps, charts, and analytical products, advise regional teams on data visualization and information management best practices, strengthen staff and partner capacities, and contribute to the continuous improvement of INSO’s global information management tools and standards. Main Responsibilities Team Leadership & Management Provide strong, inclusive, and structured leadership to the Information and GIS teams, fostering a culture of accountability, collaboration, and professional growth.

Line-manage team members through regular supervision, performance management, mentoring, and feedback processes Lead recruitment processes, onboarding, and succession planning for the Information Team Identify skills gaps and design capacity-building plans, including technical and soft-skills development Promote staff wellbeing and resilience, ensuring sustainable workloads and effective prioritization Uphold and enforce data protection, confidentiality, and ethical information management practices Conflict & Humanitarian Data Centre (CHDC) Serve as the regional focal point for the CHDC, ensuring consistent application of data management standards and methodology.

Maintain the quality, accuracy, and integrity of CHDC data through regular review, validation, and issue resolution. Coordinate with Programme teams and HQ to ensure consistent incident classification, coding, and data governance. Deliver CHDC training and onboarding sessions for staff and external partners as required. Manage and update CHDC reference data, including actors, locations, and other core data sets.

Lead data quality improvement initiatives, including historical data reviews, data cleaning, and user access management. INSO Partners Portal (IPP) and Other Platforms Serve as the regional focal point for the INSO Portal and INSO App, promoting their effective and consistent use across the region. Provide and coordinate user support, troubleshooting, and issue escalation to HQ, ensuring a positive user experience.

Deliver training and guidance to staff on Portal and App functionalities, workflows, and partner registration processes. Maintain internal procedures, guidance materials, and cross-training to ensure sustainable support capacity within the Information Team. Monitor and improve the quality, accuracy, and completeness of Portal data, including partner and user records. Coordinate partner registration and user access management, while identifying and reporting system issues and improvements to HQ.

Strategic Analysis, Visualization, and Decision Support Lead the development