Information Technology Technician I - Learning Space Support

Learning Space Student Technicians are the main source of audiovisual assistance for professors and presenters in teaching and learning spaces. The main responsibilities of these technicians entail: Ensuring uninterrupted learning space operations by responding to hotline inquiries with immediate, high-priority phone and in-person support. Collaborating with full-time staff to deliver comprehensive technical support to faculty, staff, and the broader university community.

Assessing, resolving, and documenting learning space service requests, incidents, and tasks within the ticketing system to ensure accurate records. Facilitating efficient setup and real-time support for learning space technology to keep academic schedules on track. Diagnosing and resolving hardware and software malfunctions during active instruction and between classes to minimize downtime. Ensuring long-term hardware reliability by maintaining accurate asset records and performing routine functional systems testing and preventive maintenance.

Gaining hands-on experience with technical projects involving the deployment, maintenance, and optimization of specialized audiovisual software and hardware.