Inside Sales Manager (m/f/d) 80–100%

Inside Sales Manager (m/f/d) 80–100% – Inspiring customers together and further developing sales! 📍 Location: Dübendorf | Start: by arrangement You don’t just want to work in sales, but take responsibility, lead a team and jointly develop our customer service with your employees? You enjoy supporting people, expanding customer relationships and at the same time keeping an eye on processes and sales performance?

Then you are exactly right with us. Maagtechnic is part of the ERIKS Group – and we ensure that industrial companies are reliably supplied with the right products and solutions. Our customers are at the centre of everything we do. Our Inside Sales is an important hub between customers, field sales and our internal specialist departments and makes a significant contribution to building long-term customer relationships and sustainably securing our joint success.

Your mission: As Inside Sales Manager , you lead and develop your team and ensure that our strategic customers, focus and key customers are professionally and reliably looked after. You combine operational customer proximity with leadership, sales management and continuous development: You take on the professional and disciplinary leadership of your Inside Sales team and specifically develop your employees You support your team in preparing offers, negotiations and customer communication and act as a sparring partner in demanding situations Together with your team, you ensure professional care of our strategic customers as well as focus and key customers You ensure efficient use of our CRM system and ensure transparent and reliable documentation of our customer interactions You create and analyse relevant sales figures and KPIs and use them specifically to control and improve sales performance You keep an eye on turnover, contribution margin, customer and process figures and derive appropriate measures from them You identify optimisation potentials and implement process improvements to continuously increase efficiency, quality and customer satisfaction You promote collaboration within your team as well as with field sales and our internal specialist departments You further develop our inside sales strategy together with the Head of Inside Sales and actively contribute your ideas and experience You deputise for the Head of Inside Sales and ensure continuity and reliable management of the department in their absence You work closely with Sales Operations, Head of Sales, Business Units, field sales, After Sales, Quality, Production, Logistics, Technical Inside Sales and Accounts Receivable Your profile: A completed commercial or technical training with relevant professional experience in sales or inside sales A commercial further education Experience in leading and developing employees and teams Strong customer orientation and enjoyment in building and further developing long-term customer relationships Negotiation skills and a good understanding of sales and economic contexts Confident handling of CRM and ERP systems A good flair for numbers, sales figures and interrelations Good knowledge of MS Office, especially Word, Excel and PowerPoint German at native level as well as very good English skills in spoken and written form Communication and organisational skills as well as the ability to confidently coordinate different topics and priorities An independent, structured and responsible way of working Enjoyment in supporting, developing employees and achieving success together Team spirit, initiative and a solution-oriented approach to challenges What to expect: A responsible leadership role in Inside Sales with direct influence on customer service and sales success The opportunity to actively lead, support and develop your team Lots of personal responsibility and scope for shaping the further development of our Inside Sales The opportunity to actively improve sales processes and structures and contribute your own ideas Responsibility for relevant sales figures such